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- Exchange or return is possible if you get the book torn.
- You can exchange or return if product that you have received is defective, damaged or not as described.
- Any item sold under any Sale/Discount or Stocking out offer cannot be exchanged or returned.
- Please send us email at alhakampub@gmail.com or contact us with your order ID details and problem.
- We will confirm exchange request and inform you about the pickup process.
- Be sure that the products must be unused and in original condition, including price tags, labels, original packing and invoice.
- Products that have been worn, used or washed.
- Any individual item of products that are sold in sets is not eligible for return or exchange.
- If products are not in original condition, or in the original packing.
- Any lingerie items cannot be exchanged or returned, except at the time of delivery.
- Cosmetic items are not eligible for exchange except the product quality is not good or the product is defective or damaged.
- If the size of product is not in accordance with your order.
- If you receive a defective or damaged product.
- If you are not satisfied with the product quality.
- If the product is in different condition from description on the website.
- If you change your mind or cancel booking after the product has already been delivered.
- If we are unable to deliver the ordered product.
- If we are unable to make a replacement.
- If we provide you with a different product.
- Refunds are fully refunded within 10-15 working after receiving the return package.
(Credit card payment return may take longer depending on Commercial Banks)
- If you make payment by any mobile wallets (e.g. bKash, Nagad or Rocket), your payment will be refunded to you on the same account within 7 working days.
- Please send us email at alhakampub@gmail.com or contact us with your order ID details and problem.
- We will confirm refund request and inform you about the process.